The VeloGuide Guarantee

VeloGuide guarantees the protection of its Bike Lister's bikes against theft, damage, or loss. Generally speaking, in the event of theft, damage or loss, your bike is covered by the Renter as detailed in our Bike Rental Agreement. However, if your bike is damaged or stolen during the Rental Period and the Renter is unable to reimburse you for the fair value of your bike, we'll cover the cost up to a certain value ($5,000 USD) based on your bike type and location.

The VeloGuide Guarantee Program covers Bike Listers during Rentals using the VeloGuide platform only and is not a replacement for homeowners or renters insurance. Renters are not covered by the VeloGuide Guarantee and are responsible for any damage, loss or theft that occurs during the Rental. Renters may purchase a Protection package at checkout. VeloGuide is not responsible for any "Loss of Use" and loss of rental revenue due to a theft or damage to your ride.

Bike Listing Guidelines for VeloGuide Guarantee eligibility

  • Guide or Bike shop must confirm that liability waiver has been signed prior to rental period beginning
  • Bike photographs shall be accurate and current. High-resolution images are preferred.
  • Bike Listing shall have multiple photographs of the bike. Include pictures of the individual components of the ride - rear wheel, front wheel, derailleur, suspension fork, bars, etc.
  • Description shall include all details of the model, year, and the make of the bike.
  • All descriptive details such as bike type, frame size, rider height, extras, etc. shall be filled out.
  • All accessories, add-ons, upgrades shall be explicitly stated in the description to be eligible for coverage.
  • Rental pricing shall follow appropriate market price compared to the value of the bike. For example, a $5,000 road bike shall not be rented out for $10.00 per day.
  • Note: For high-value items, we recommend you contact customer service before listing to ensure your bike will be covered by the guarantee.

VeloGuide will make a final decision on your claim, in its sole discretion, based on the coverage and eligibility requirements set forth above, any additional information provided during the online dispute resolution process or any other information VeloGuide deems relevant and appropriate under the circumstances.

The purpose of the VeloGuide Guarantee is to create an environment of trust where Bike Listers feel comfortable renting their bikes to strangers. You may read more about the terms of the VeloGuide Guarantee in the Bike Rental Agreement.

Need to file a claim?

Please file any damage, theft, or loss claims by filling out this form. If you have any questions, please contact us [email protected]