The Internet is an amazing tool. It has the power to change the way we live, and we’re starting to see that potential today. With only a few mouse-clicks, you can follow the news, look up facts, buy goods and services, and communicate with others from around the world. It’s important to VELOGUIDE INC., its parent, subsidiaries and corporate affiliates (collectively, “VELOGUIDE”) to help our customers retain their privacy when they take advantage of all the Internet has to offer.
We believe your business is no one else’s. Your privacy is important to you and to us. So we’ll protect the information you share with us. To protect your privacy, VELOGUIDE follows universal principles in accordance with worldwide practices for customer privacy and data protection.
We will ask you when we need information that personally identifies you, provides personal account data, financial information, or allows us to contact you (collectively, “Personal Information”). Generally, this information is requested when you create an account on the site or when you download free software, enter a contest, order email newsletters or make a booking. We use your Personal Information for four primary purposes:
If you choose not to register or provide Personal Information, you can still use most of www.VeloGuide.com; however, you will not be able to access areas that require registration.
If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding VELOGUIDE products, programs, events, or services by email, postal mail, or telephone, you may select the option(s) stating that you do not wish to receive marketing messages from VELOGUIDE.
VELOGUIDE occasionally allows other companies to offer our registered customers information about their products and services. If you do not want to receive these offers, you may select the option stating that you do not wish to receive marketing materials from third parties.
We will provide you with the means to ensure that your Personal Information is correct and current. You may review and update this information at any time on www.VeloGuide.com or any related VELOGUIDE mobile application. There, you can:
VELOGUIDE has taken extensive measures to protect the security of your Personal Information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your Personal Information from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your Personal Information, you’re utilizing secure server software SSL, which encrypts your Personal Information before it’s sent over the Internet. SSL is one of the safest encryption technologies available.
In addition, your transactions are guaranteed under all applicable legislation protecting consumers from credit card fraud. For example, the Canadian legislation states that your bank cannot hold you liable for more than $50.00 in fraudulent credit card charges. If your bank does hold you liable for $50.00 or less, VELOGUIDE will cover your liability provided the unauthorized, fraudulent use of your credit card resulted through no fault of your own and from purchases made from us over our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
VELOGUIDE strictly protects the security of your Personal Information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
Your Personal Information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access. Your Personal Information may be stored and processed in CANADA, THE UNITED STATES and MEXICO, or any other country where VELOGUIDE INC., its subsidiaries, affiliates or agents are located.
You also have a significant role in protecting your Personal Information. No one can see or edit your Personal Information without knowing your user name and password, so do not share these with others.
NOTICE TO PARENTS
Parents and guardians: we want to help you guard your children’s privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using the Internet.
The VELOGUIDE site does not publish content that is targeted to children, although we recognize that some children may have a legitimate interest in the activities promoted by our company and Websites. If you are interested or concerned about your children providing VELOGUIDE any Personal Information without your consent, VELOGUIDE offers a Kids Account. It allows parents to give parental consent for the collection, use and sharing of children’s (ages 16 and under) Personal Information online.
If for some reason you believe VELOGUIDE has not adhered to these principles, please notify us by email at email@example.com, and we will do our best to determine and correct the problem promptly.
Every registered user has a unique user account. Each account is assigned a unique personal identification number (“Registration ID”), which helps us ensure that only you can access your Personal Information.
When you register a user account, we assign a Registration ID, then send this personal Registration ID back to your hard drive in the form of a cookie, which is a very small bit of code. This code is uniquely yours. It is your passport to seamless travel across www.VeloGuide.com and all related mobile applications, allowing you to download free software, order free newsletters, and request or confirm bookings without having to fill out registration forms with information you’ve already provided. Even if you switch computers, you won’t have to re-register – just log in to your user account to identify yourself.
WHAT WE DO WITH THE INFORMATION YOU SHARE
When you join us, you provide us with your contact information, including your name and email address. We may use this Personal Information to send you updates about your booking, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you book with us, we ask for your credit card number and billing address. We use this information only to bill you for the services you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don’t use this information again without your permission. Please refer to the Booking, Payment & Cancellation Policy on www.veloguide.com for further details on payment procedures.
We may occasionally hire other companies to provide limited services on our behalf, answering customer questions about products or services, sending postal mail and processing bookings. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
VELOGUIDE will disclose your Personal Information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on VELOGUIDE or the site; (b) protect and defend the rights or property of VELOGUIDE and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of users of VELOGUIDE , its Websites, or the public.