FAQ - For a VeloGuide

What is expected of a VeloGuide?

• The primary objective as a cycling guide is the safety of your guests.

• All Guides are required to be First Aid and CPR certified, deliver pre-ride Safety Talks and Tips, constantly be aware of guests’ riding habits and offer suggestions or warnings as necessary.

• The Guide is expected to fix, or aid, any bike maintenance issues during the tour and is therefore expected to have a working knowledge of bike mechanics and possible issues that could arise.

• All VeloGuides can purchase and wear our high quality, VeloGuide branded cycling kit, during each guided VeloGuide ride.

• We want our guests to have the best possible experience when on a VeloGuide tour. All guides must have skills to accommodate any and all guest personalities and genuinely want to get to know each guest. As a Guide, you should work on having an engaging personality and be able to tell stories about the city or region you are cycling in. After all, it’s likely your home town!

• It is up to the VeloGuide to be able to read the cycling ability and physical fitness of their guest. While messaging the guest within the app you should be able to gauge their cycling abilities, but you will need to work with all types of riders should the need arise.

• Communicate how the tour will go with the guest. This should be included in your pre-ride safety talk. If the guest wants to ride harder, or is struggling physically, it is up to the VeloGuide to increase or decrease the pace.

• Remember, you are the Guide, and you aren’t out on one of your training rides. Give your guest the most enjoyable experience you can, they will give you a great review, and they will want to ride with VeloGuide again!

How do I set the cost of a bike tour?

• The cost of the tour is completely up to you. A general understanding of your city or area will give you a guideline to what others are charging for a tour. If you are adding a snack, beverage, or lunch remember to include this in your tour price. If you would like to include a bike in your tour, and will be renting bikes from a local bike shop, understand these costs and add an appropriate amount to your tour price.

What are VeloGuide’s service fees?

• VeloGuide will take 30% of the total tour cost, but this includes credit card fees, administration, and all the marketing costs. The guest will pay an additional 5% service fee of the total tour cost for the use of our services.

When do I get paid?

• Please review our Terms of Use. VeloGuide will pay each VeloGuide and Bike Shop weekly, usually on Mondays. Depending on what day the tour occurred, you may have to wait up to seven (7) days for payment. Please remember to add your PayPal information into your Guide profile so we can pay you promptly following your completed bike tours.

Who should I contact in the event of an emergency?

• VeloGuides are required to carry a charged cell phone and be knowledgeable of the emergency numbers in their area. They are expected to know the routes and tours they are taking their guests on, and be able to relay location information to Emergency Services if required. VeloGuide should be notified of any and all incidents via our [email protected] email address so we can take appropriate actions for issues that arise.

Where do I meet the guest?

• You will be able to communicate with your guest via our messaging service on the tour page. This is a good place to discuss ride options with the guest, any bike fit concerns, and get to know their cycling abilities and what they are expecting out of the ride. If your guest has rented a bike, a good place to meet your guest would be the bike shop or nearby coffee house, where pedals can be attached and the bike fitted. You can also arrange to meet outside of a hotel or at a convenient public location; a spot your guest can find easily.