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VELOGUIDE FAQ

What is VeloGuide?

VeloGuide is an on-demand ‘ride and guide’ sharing application for cyclists.

Traveling cyclists can use VeloGuide to find bikes and guides when they’re on the road. Cyclists can also use the app to earn extra money at home working as guides. They can post a profile, their favorite cycling routes and the bikes they own, and make money renting out their time and spare bikes. In addition, some guides will be able to access established inventories of bikes at local bike shops or hubs.

VeloGuide makes it easy way to do what you love while you’re away from home without all the hassles of traveling with your bike or spending hours searching for safe cycling routes and a well-maintained bike.

Why should I book with VeloGuide?

VeloGuide is a simple and enjoyable way to book high-quality bikes and experienced guides when you’re traveling. All of our guides have great bikes with above average components, and they’re intimately familiar with the best local routes. As you book rides, we continue to update your information so we can better match you with future VeloGuides and bikes.

What do I need to bring on a ride?

We recommend that you bring your own shoes, pedals and cycling attire. A helmet will be provided if you choose to leave yours at home. Your guide will also supply a water bottle and repair kit with your bike rental.

How does the booking procedure work?

Sign up and create a profile on VeloGuide.com, and browse through our destinations, guides and tours. After you select a tour and enter your information, your guide will contact you to arrange a meet-up location and chat about your expectations for your ride. It’s that easy!

We are constantly adding new tours in great locations. If you don’t see any guides or tours where you’ll be traveling, contact us and give us a chance to arrange a local guide. Our customer service team is very resourceful!

Where do I meet my Guide? How do I contact my Guide?

You and your guide will set the meeting place. Most tours will leave from a nearby bike shop or cafe. The VeloGuide will help you get set up before leaving on the tour, making sure you have the correct bike, attaching your pedals and supplying you with a water bottle and repair kit. Some VeloGuides will provide a snack or beverage before or after the ride. If you have any questions before the ride, our online chat feature will connect you with our customer service team. Our app will soon allow you to chat directly with your guide as well.

How much does it cost to book a tour?

All tour rates are set by the individual VeloGuide, and will vary depending on the guide and the market. The cost will include a bike (unless you bring your own, in which case you will get a discount at checkout) and any extras the guide chooses to add (food, drink, transportation, etc.). There are no hidden charges. Your credit card will be charged and you will see www.veloguide.com on your statement.

Is a tip recommended?

If you have a positive experience on your tour, we encourage you to thank your VeloGuide for his or her service, care and professionalism by tipping. Gratuities are not included in your tour price.

Whom should I contact if my booking doesn’t go as planned?

If your VeloGuide experience falls short of your expectations, please contact us at info@veloguide.com. We will always strive to make things right.

Do VeloGuides provide insurance? Do I need extra coverage?

We encourage all guests to ensure they have medical insurance coverage when traveling. You’ll be required to sign a waiver of liability before departing on your tour.

What is VeloGuide’s cancellation policy?

We understand that even the best laid plans sometimes go awry. To help deal with the unforeseen, we have tried to make our cancellation policy as guest friendly as possible while still respecting guide commitments.

Any booking cancelled within 24 hours of the confirmation of the guided ride is eligible for a full refund. Any booking cancelled at least 30 days prior to the guided ride will result in a full refund. There are no refunds for bookings cancelled more than 24 hours after booking and fewer than 30 days prior to a guided ride.

If you want to amend your booking within seven days and ride at a different time, please contact us and we will do our best to accommodate your needs.

Please see our complete Booking & Cancellation Policy for a more detailed explanation.

What safety measures will be taken?

In a pre-ride safety talk, your VeloGuide will discuss important safety matters such as hand signals and local rules of the road. Depending on your level of experience, your guide may also discuss safe road or off road riding techniques. During any ride, be vigilant and pay attention to your surroundings. Most importantly, have fun and enjoy your ride!

What happens if the weather is bad?

While most tours will go ahead “rain or shine”, your VeloGuide has discretion to cancel a ride if weather conditions may create safety concerns or otherwise affect the planned route. In this case, we will make every attempt to find a suitable replacement tour, or you will receive a full refund. Please come prepared for all season weather conditions and bring enough clothing should the weather change during your ride.